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Customer Service in Vocational Trades

Customer Service in Vocational Trades
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Customer Service in Vocational Trades
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  • Model: 9781836834601
  • ISBN: 9781836834601
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1. Foundations of Customer Service in Vocational Trade 2. Communication Skills for Trade Professionals 3. Service Processes in Vocational Trades 4. Customer Relationship Management (CRM) 5. Cultural Competence & Diversity 6. Emotional Intelligence & Customer Empathy 7. Technology, Digital Tools & Innovation 8. Marketing, Branding & Customer Perception 9. Training & Skills Development 10. Quality Management & Standards

Book Info
Author George Matthews
Page No 312
Year 2026

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