Customer Service Excellence in Hospitality

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Model: ISBN : 9781836833253
ISBN: 9781836833253

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1. Introduction to Hospitality and Customer Service 2. Understanding the Customer 3. Principles of Service Excellence 4. Communication Skills for Hospitality Professionals 5. Front Office Operations and Guest Relations 6. Food and Beverage Service Excellence 7. Housekeeping and Facility Management 8. Hospitality Technology and Service Innovation

Book Info
Author	Nathan Clarke
Page No	284
Year	2026

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